Returns Policy

We made ada + lou for you to fall in love with and we want you to be happy with your purchase. If you are unsatisfied with your purchase, for any reason, you can return your full priced item to us within 30 days of purchase for a full refund.

THINGS TO KNOW

REFUNDS

To initiate a return, please fill in our returns form.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

ada +lou’s carefully curated pieces are produced in limited numbers. Due to this we are unable to offer exchanges on any items purchased from our website. We appreciate that you may sometimes change your mind, or require a different size, and if this is the case we recommend purchasing the new item and following the returns process for a refund.

SHIPPING

To return your product, you should mail your product to: Ada and Lou, PO BOX 21, Bilambil NSW 2486, Australia You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

LATE OR MISSING FUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@adaandlou.com.au.